For more than a decade we’ve worked to expand the firm’s capabilities for our clients, both old and new. We’ve become much more data driven while continuing to focus on the quality, personal service, responsiveness and values that define our brand. The Founding Partners have also been preparing for a natural leadership transition to the […]
By Jay Fitch, PhD, Fitch & Associates Published by EMS1 Mentoring has been around for a long time. “Mentoring is a brain to pick, an ear to listen, and a push in the right direction,” according to John Crosby. Crosby was a businessman who also represented Massachusetts’ 12th District in Congress the late 1800’s and […]
A 3-step guide to disciplinary action that demonstrates good faith, while putting the responsibility for their actions on employees By Jay Fitch, PhD, Fitch & Associates Published by EMS1 It was a hot afternoon in St. Louis a number of years ago. I was the EMS director, following the city’s progressive discipline policy by handing […]
Strategies for overcoming the unique challenges of leading a non-profit EMS organization By Roxanne Peek, MBA, Fitch & Associates Published by EMS1 What does it mean to be a non-profit EMS organization? Often, people hear the term “non-profit,” and have false assumptions about what that actually means regarding how an organization operates. There are several […]
The 2021 EMS Trend Report continues our effort to identify how those in EMS perceive growth, change and the challenges impacting the sustainability and future of the industry. Last year, we said that 2020 would be a “defining year” for EMS. Even at the time, soon after the emergence of the new coronavirus in the […]
Kerri Hatt, editor-in-chief of EMS1, and Anthony Minge, Senior Partner with Fitch & Associates, discuss the 2021 EMS Trend Report, including what insights and markers have changed since the 2020 report. Listen to Dispatch in Depth HERE, on Annals of Emergency Dispatch & Response. Download the full 2021 EMS Trend Report here.
Surface the top talent your agency should develop with a focus on professional development and recognition Published by EMS1 By Jay Fitch, PhD, Fitch & Associates Attracting the best and brightest to EMS leadership is an important goal. The goal is elevated from important to imperative when one considers the impending retirement of the baby-boomer […]
Balancing “I say, you do” with empathy and stewardship Published by EMS1 By Guillermo Fuentes, MBA, Fitch & Associates I often hear the theory of servant leadership and how it doesn’t apply to the concept of command, as paramilitary systems are inherently top-down structures. The concept in command structures is, “I say and you do.” […]
In the 2022 EMS Trend Survey, as in years past, we examine perceptions and experiences across the country on topics like staffing, clinical adoption and hope for the future. This year, we also dove deeper into certain areas than we have previously, most notably related to leadership and safety. Because if some of the concerns […]
EMS Trend Report 2023: What paramedics want in 2023 is the latest iteration of the EMS Trend Report, produced through a collaboration between Fitch & Associates, EMS1, the EMS Survey Team and NEMSMA, and sponsored by Pulsara. In this year’s EMS Trend Survey, we turned the lens towards provider stress, and uncovered alarming levels causing providers […]