Whether designing new public safety communications centers, evaluating and implementing new technologies and systems, or consolidating regional call-taking and dispatching, the Fitch team can help.
The Ambulance Service Manager program provides a broad foundational curriculum that matches cutting-edge theory with real-life practical applications. A diverse faculty of experts in the art and science of EMS leadership as well as current leaders of successful systems work with participants to explore their individual skills, gaps and commitments necessary to be an effective leader in today’s EMS services. Along the way, attendees form lifelong friendships and establish professional networks.
ASM SPRING 2024
Online: Jan 22
Onsite: Mar 3-8 & May 5-10
San Antonio, TX
The Ambulance Service Manager program is a certification course designed to immerse participants in an engaging learning environment. The course begins with students completing coursework and participating in discussions online in preparation for the in-person sessions. The attendees come together for six days of in-person, experiential learning, followed by several weeks of continued online discussions and group project work before the program culminates in another six-day in-person session.
Case studies are used frequently throughout the course, providing real-world applications of the theories and allowing participants to work together to make decisions faced by EMS managers every day.
Topics covered during the course include:
Participants in the Ambulance Service Manager program are led by Fitch & Associates team members Jay Fitch, PhD, Anthony Minge, EdD, Hannah Fitch, M. Div. and Jennifer Kirkland. Additional faculty with extensive experience supplement the course and ensure that participants learn the critical issues faced by today’s EMS leaders.
Graduates receive a certificate suitable for framing and are recognized at and receive a tuition discount at the Pinnacle Leadership Conference.
Questions? Contact Sharon Conroy (sconroy@fitchassoc.com) with Fitch & Associates at 816-431-2600.
Doug Harms, Division Chief
West Des Moines EMS, Iowa
ASM Fall 2022 Graduate
“John C. Maxwell said ‘The best way a mentor can prepare another leader is to expose him or her to other great people.’ ASM did just that. It exposed me to numerous great people that are destined to be great leaders. No one was successful on their own. We worked as a team and became friends to accomplish every task and challenge presented to us.”
Stevie Johnson, Operations Supervisor
Mayo Clinic Ambulance Service, Mankato, MN
ASM Spring 2022 Graduate
“I entered ASM only knowing the people that attended with me. I left ASM with contacts across the country from many different entities, that I will call friends for the rest of my life. I have confidence that I can call them for advice, problem-solving, or conversation. ASM was an experience that I will remember forever. ”
Dan Griffiths, Operations Superintendent
Middlesex-London Paramedic Service, London, Ontario
ASM Spring 2023 Graduate
“ASM exposes you to perspectives and concepts that you haven’t considered before. The faculty’s incredible expertise and wealth of knowledge, and the way in which the program is structured, created an ideal learning environment, where each of us gained the confidence to challenge ourselves and fully engage with the content. I am immensely grateful for the personal and professional growth, and I know I will continue to benefit from the many friendships I have made with so many incredibly talented EMS leaders.”
Jeff Tabor, Program Director
Metropolitan EMS (MEMS), Little Rock, AR
ASM Fall 2021 Graduate
“ASM was a great opportunity to invest and grow in numerous areas of leadership, professional and self-development. The networking with my classmates and ASM faculty solidified confidence and is a true example of leadership development that our industry needs!”
The online learning platform is provided by our Education Partner:
Supported By:
ASM SPRING 2024
REGISTER BY DECEMBER 11, 2023 & SAVE!
Early: $2,775* | Regular: $2,975
Online begins: January 22
Onsite Week 1: March 3-8
Onsite Week 2: May 5-10
*must be paid in full by December 11, 2023
Location: Embassy Suites Brooks, 7610 S New Braunfels, San Antonio, TX 78235 | 210-534-1000
Each onsite week begins Sunday at 8:00 am and runs through Friday 3:00 pm (you will need to arrive on Saturday). Each day begins promptly at 8:00 am. Both online and onsite sessions required to successfully complete the course. Laptop with Wi-Fi, PDF reader, and Office Productivity Suite is highly suggested but not required. View a draft syllabus.
Tuition includes the live and online faculty sessions, materials, a work style profile and 360 survey. Laptop with Wi-Fi, PDF Reader, and Office Productivity Suite is highly recommended (not required) for the course. Each onsite class begins at 8:00 am on Sunday and concludes at 3:00 pm on Friday.
The ASM Program will be held at the Embassy Suites Brooks, 7610 S New Braunfels, San Antonio, TX 78235. The discounted room rate is $130 per night. Reservations can be made online for Week 1 and Week 2. Room blocks expire February 1 for week 1 and April 11 for week 2. Discounted rate cannot be guaranteed after this date. You can also make your reservation by calling the hotel directly at 210-534-1000.
The Embassy Suites is just 16 miles from the San Antonio International Airport (SAT). The hotel does not provide a shuttle. Transportation options can be found on the hotel’s website.
Class is scheduled to end at 3:00 p.m. on each Friday. In order to allow for travel time and recommended early airport arrival, do not schedule return flights earlier than 5:00 pm (5:30 pm if you will have a rental car). Participants will not be excused early or allowed to miss portions of the session due to preventable flight schedule conflicts.
All cancelations will be subject to an administrative fee based on date of cancelation. Cancelations before November 20 will receive a 75% refund. Cancelations between November 21 and December 31, 2023 will receive a 50% refund. No refunds will be processed after January 1, 2024. Cancelations must be in writing to Fitch & Associates e-mail (sconroy@fitchassoc.com). Telephone cancellations will not be accepted. Attendee substitutions from the same agency will be accepted if requested via e-mail.