Ms. Kirkland is a core faculty member for the firm’s Communications Center Manager and Ambulance Service Manager programs. She assists clients in areas including communications systems development, social media, strategic planning, and customer service. Ms. Kirkland is a member of the National Emergency Number Association (NENA) Education Advisory Board, is active in the Association of Public-Safety Communications Officials (APCO), and holds a certified training officer instructor designation from APCO. She serves as Colorado Executive council Representative with the CO NENA/APCO Board and is a frequent speaker at NENA, APCO, and International Academies of Emergency Dispatch (IAED) conferences.

In addition to her work with Fitch & Associates, Ms. Kirkland is the 9-1-1 Center Manager at Grand Junction Regional Communication Center, and has over 21 years of experience in the industry. She holds a Bachelor of Arts in English and a Bachelor of Arts in Theatre, both from the University of Northern Colorado.